How personal data is collected, used, stored and protected in connection with REZERV.mk.
REZERV.mk · PROCES IN DOOEL
REZERV.mk is a business management software platform operated by PROCES IN DOOEL (the “Provider”, “we”, “us”). This Privacy Policy explains how personal data is collected, used, stored, shared and protected in connection with the REZERV.mk website, platform, demonstrations, customer accounts and support services.
For information concerning our business customers, account administration, sales enquiries, billing, security and platform operations, PROCES IN DOOEL generally acts as a data controller.
Where a gym, fitness studio, sports club, academy or other business customer uses REZERV.mk to manage its members, bookings, memberships, attendance and related records, that business generally determines the purposes and means of processing and acts as controller. PROCES IN DOOEL processes such information on its documented instructions as processor, subject to the applicable Data Processing Agreement.
Depending on the service and its actual configuration, personal data may include business contact details, account identifiers, authentication information, member records, membership and booking details, attendance records, transaction references, support communications, technical logs, device information and consent records.
We do not claim to collect every category listed in every deployment.
We process personal data as necessary to provide and administer the service, perform contractual obligations, comply with legal requirements, maintain security, prevent abuse, communicate important operational information and pursue legitimate business interests where permitted by law.
Where consent is legally required, including for optional cookies or certain marketing activities, consent is requested separately and may be withdrawn.
Business customers are responsible for establishing an appropriate lawful basis for the personal data they collect and manage through REZERV.mk, including information relating to minors and any required parent or guardian authorization.
PROCES IN DOOEL does not automatically obtain the right to use a customer's member database for its own marketing or commercial purposes.
We may use appropriately assessed infrastructure, hosting, email, payment and other service providers to support the platform.
Access and processing must be limited to authorized purposes and subject to appropriate contractual and security protections. International transfers must comply with applicable data protection requirements.
A current list of relevant subprocessors and transfer details should be maintained and made available through the approved legal or support process.
Personal data is retained only as long as necessary for its lawful purpose, applicable contractual obligations, security, dispute resolution and statutory retention requirements.
Following termination of a tenant service, the approved standard period for controlled export or reactivation of tenant operational data is 90 days, subject to applicable legal obligations, lawful preservation requirements and technical backup restrictions.
Backup copies must not be used to circumvent deletion obligations.
Individuals may have rights of access, rectification, erasure, restriction, objection, portability and withdrawal of consent under applicable law.
Requests concerning member data should normally be directed to the relevant business customer as controller. PROCES IN DOOEL will provide appropriate assistance in its processor capacity.
Where PROCES IN DOOEL receives a request concerning tenant-controlled data, it will notify the relevant controller without undue delay, normally within two working days or sooner where necessary.
We apply reasonable technical and organizational safeguards appropriate to the nature of the processing and the risks involved.
Where a personal data breach affecting tenant-controlled data is confirmed, PROCES IN DOOEL will notify the relevant controller without undue delay and no later than 24 hours after becoming aware of the breach, as established by the approved contractual policy, with further information as it becomes available.
Marketing communications require an appropriate lawful basis. Where consent is required, it is separate from acceptance of the service terms.
Recipients may unsubscribe or object as permitted by law.
Optional analytics, advertising and tracking technologies are governed by our Cookie Policy.
Tenant personal data is not authorized for external AI model training merely because it is stored in REZERV.mk.
Any AI-related processing requires a defined purpose, appropriate authorization, applicable legal basis and contractual safeguards.
Privacy enquiries may be sent to the official privacy contact configured in the platform's company/contact settings (contact@rezerv.mk, +389 71 244 660, PROCES IN DOOEL, Tax Identification Number МК4004002122057, Bank Account: 210-0570712901-29, Skopje, Macedonia).
Material changes will be communicated in accordance with applicable law and the relevant contractual notice requirements.
PROCES IN DOOEL
PROCES IN DOOEL
Tax Identification Number МК4004002122057
Bank Account: 210-0570712901-29
Skopje
Macedonia
contact@rezerv.mk
+389 71 244 660
Contact us for privacy, security, DPA or contractual questions.
