Acceptable Use Policy

REZERV.mk · PROCES IN DOOEL

1. Purpose

This Acceptable Use Policy defines permitted and prohibited use of REZERV.mk.

It applies to customers, authorized users and other persons accessing the service.

2. Lawful use

Users must comply with applicable laws, contractual requirements and the legitimate rights of other persons.

3. Prohibited activities

The following activities are prohibited:

• Unauthorized access to accounts, tenant environments, databases or infrastructure.
• Circumvention of authentication, authorization, rate limits or security protections.
• Malware, phishing, credential theft, fraud or deceptive activities.
• Unlawful collection, disclosure or misuse of personal data.
• Unlawful bulk messaging, spam or misuse of communication features.
• Interference with availability, performance or integrity of the platform.
• Unauthorized extraction of confidential data, source code or protected information.
• Misrepresentation of official REZERV.mk affiliation, features, entitlements or permissions.
• Unauthorized modification of financial, membership, booking or credit records.
• Use of unauthorized integrations or automated systems that compromise security or data integrity.

4. Customer responsibilities

Customers must manage their authorized users, maintain accurate business information and ensure their own operations and member communications comply with applicable law.

5. Enforcement

PROCES IN DOOEL may investigate credible violations and apply proportionate measures, including warnings, restrictions, suspension or termination where justified.

Notice and an opportunity to remedy should be provided where appropriate. Serious fraud, security incidents or immediate threats may require urgent intervention.

6. Data protection and continuity

Enforcement must respect applicable data protection, retention, export and contractual continuity obligations.

Suspension does not automatically authorize deletion of tenant data or cancellation of valid paid rights.

7. Reporting and review

Potential violations may be reported through official support channels (contact@rezerv.mk).

Affected customers may request a reasoned review of enforcement measures, subject to security, legal and confidentiality restrictions.

PROCES IN DOOEL
PROCES IN DOOEL
Tax Identification Number МК4004002122057
Bank Account: 210-0570712901-29
Skopje
Macedonia
contact@rezerv.mk
+389 71 244 660